Last updated on September 21st, 2024 at 07:36 pm
When attempting to back up your WhatsApp chats, it can be frustrating if the process gets stuck on Android or iOS.
This issue can arise due to several reasons, including poor internet connection, insufficient storage, or corrupted files.
Whether you are using Google Drive on Android or iCloud on iOS, there are several steps you can take to fix WhatsApp backup stuck issues.
How to Fix WhatsApp Backup Stuck on Android or iOS
If your WhatsApp backup is stuck on Android or iOS, it can be a frustrating experience, especially when you’re trying to secure your chats and media.
This issue often arises due to connection problems, insufficient storage, or software glitches.
In this guide, we’ll explore the common reasons why your WhatsApp backup might be stuck and provide practical solutions to get it running smoothly again.
1. Check Your Internet Connection
One of the most common causes of WhatsApp backup stuck is a poor internet connection.
A backup process requires a stable and strong connection, especially when dealing with large amounts of data.
Here’s how to ensure that your connection isn’t the problem:
- Switch between Wi-Fi and Mobile Data: If you’re using Wi-Fi, try switching to mobile data and vice versa.
- Test Internet Speed: You can use speed test tools to check your current internet speed. If it’s slow, try restarting your router or moving closer to the source of the Wi-Fi signal.
- Switch to a Stronger Network: If your current network isn’t performing well, switch to a more reliable connection to help fix the WhatsApp backup stuck issue.
2. Ensure Sufficient Storage Space
WhatsApp requires sufficient storage space both on your device and in your cloud storage (Google Drive for Android and iCloud for iOS) to back up your chats.
If your storage is full or almost full, the backup process might get stuck.
On Android:
- Go to Settings > Storage and check how much space is left on your device.
- Open Google Drive and check if there’s enough storage space available for the backup.
On iOS:
- Go to Settings > General > iPhone Storage to check available storage on your device.
- Go to Settings > [Your Name] > iCloud and check if you have enough iCloud storage for the backup.
Free up space by deleting unnecessary apps, files, or old backups to fix WhatsApp backup stuck issues.
3. Restart Your Phone
Sometimes, a simple restart of your device can resolve issues with the backup process.
Restarting your device clears temporary bugs that may interfere with the backup process.
Once you restart your phone, try initiating the WhatsApp backup again to see if the problem is resolved.
4. Update WhatsApp to the Latest Version
Outdated versions of WhatsApp can lead to bugs, one of which may cause the WhatsApp backup stuck problem.
Make sure that you have the latest version of WhatsApp installed on your device.
- On Android: Go to the Google Play Store, search for WhatsApp, and tap Update if available.
- On iOS: Go to the App Store, search for WhatsApp, and tap Update if a new version is available.
Keeping your WhatsApp app updated ensures that you have the latest bug fixes and improvements.
5. Clear WhatsApp Cache (For Android Users)
If you’re experiencing WhatsApp backup stuck on Android, clearing the app’s cache can help.
Clearing the cache does not delete your data but removes temporary files that may be causing the issue.
- Go to Settings > Apps > WhatsApp > Storage.
- Tap on Clear Cache.
After clearing the cache, try the backup again and see if the problem is resolved.
6. Check for Google Drive or iCloud Issues
If the issue persists, it might be due to problems with the cloud storage service itself.
Both Google Drive and iCloud can experience temporary outages or slowdowns, which could cause WhatsApp backup stuck issues.
On Android:
- Go to Settings > Google > Backup and ensure that your Google account is synced properly.
- Check Google Drive’s status by visiting [Google Workspace Status]
On iOS:
- Go to Settings > [Your Name] > iCloud and check if iCloud is synced correctly.
- Visit [Apple’s System Status]to see if there are any ongoing issues with iCloud.
7. Disable Low Power or Battery Saver Mode
Low Power Mode on iOS and Battery Saver Mode on Android restrict background processes to save power.
This can cause issues with the WhatsApp backup process.
To fix WhatsApp backup stuck, you should disable these modes while attempting a backup.
- On Android: Go to Settings > Battery > Battery Saver and turn it off.
- On iOS: Go to Settings > Battery and turn off Low Power Mode.
Once disabled, try to initiate the backup again and check if it works smoothly.
8. Log Out and Log Back into Google Drive or iCloud
Sometimes, logging out of your cloud account and then logging back in can help fix WhatsApp backup stuck issues by refreshing the sync between WhatsApp and the cloud storage.
On Android:
- Go to Settings > Accounts > Google and select your account.
- Tap on Remove Account and then add it back.
On iOS:
- Go to Settings > [Your Name] > iCloud.
- Scroll down and tap on Sign Out. After a few minutes, log back in and try the backup again.
9. Force Stop WhatsApp and Restart the Backup
Another solution is to force stop WhatsApp and restart the app.
This can sometimes clear minor glitches that may be causing the backup to stall.
On Android:
- Go to Settings > Apps > WhatsApp and tap Force Stop.
- After stopping the app, reopen it and try initiating the backup again.
On iOS:
- Double press the Home Button (or swipe up from the bottom of the screen on newer models) to open the app switcher.
- Find WhatsApp, swipe up to close the app, and then reopen it to restart the backup.
FAQs on How to Fix WhatsApp Backup Stuck on Android or iOS
Why is my WhatsApp backup stuck?
Several reasons could cause WhatsApp backup stuck issues, including poor internet connection, insufficient storage, or app glitches.
You can fix this by checking your network, freeing up space, or restarting your phone.
How can I clear the WhatsApp cache on Android?
Go to Settings > Apps > WhatsApp > Storage and tap Clear Cache. This will help fix issues without deleting any personal data.
How do I check my iCloud storage on iPhone?
Go to Settings > [Your Name] > iCloud to check the available storage space. Make sure you have enough storage to complete your WhatsApp backup.
What happens if I uninstall WhatsApp during a backup?
Uninstalling WhatsApp during a backup may result in incomplete or lost backups.
Always ensure your backup is complete before uninstalling the app.
Can using too many apps in the background affect WhatsApp backup?
Yes, running multiple apps in the background can affect the backup process, especially if your phone has limited memory or processing power.
Conclusion
Dealing with a WhatsApp backup stuck issue can be annoying, but by following these troubleshooting steps, you can resolve it on both Android and iOS.
Check your internet connection, ensure you have enough storage, update the app, and clear the app cache if necessary.
If the issue persists, logging out of your cloud storage, disabling battery saver modes, or reinstalling the app can help.
Make sure to regularly update your backup settings and maintain a stable network connection for smooth backup processes in the future.
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