7 Easy Ways to Fix WeChat Crashing on Android and iPhone

Last updated on September 28th, 2024 at 06:32 am

WeChat is a popular messaging app that is used globally, but like all apps, it can sometimes crash unexpectedly on Android and iPhone devices.

Whether you’re sending messages, making calls, or using other features, it’s frustrating when your WeChat app crashes frequently.

We will show you how to fix WeChat crashing on Android and iPhone.

With practical solutions that target the most common causes of this issue.

 

How to Fix WeChat Crashing on Android and iPhone

WeChat is one of the most popular messaging apps globally, offering a range of features from chatting to mobile payments.

However, like any app, it can sometimes experience issues, including unexpected crashes on Android and iPhone devices.

These crashes can disrupt your communication and hinder your ability to use essential features.

In this guide, we’ll explore effective solutions to fix WeChat crashing issues on both Android and iPhone.

Ensuring you can enjoy a seamless messaging experience once again.

Whether it’s due to outdated software, app bugs, or device compatibility, we’ll cover all the potential causes and their fixes.

 

1. Update WeChat to the Latest Version

One of the most common reasons for WeChat crashing on Android and iPhone is running an outdated version of the app.

Updates usually come with bug fixes and performance improvements that can resolve any crashing problems.

Steps:

• For Android users, go to the Google Play Store, search for WeChat, and check if an update is available.
• For iPhone users, go to the App Store, search for WeChat, and install any available updates.

By keeping your app updated, you may fix WeChat crashing on Android and iPhone without further troubleshooting.

 

2. Clear WeChat Cache

A corrupted cache can cause the WeChat app to crash.

Clearing the cache can free up space and remove any faulty data that may be causing the issue.

Steps for Android:

• Go to Settings > Apps > WeChat > Storage.
• Tap Clear Cache.

Steps for iPhone:

iPhones do not offer a direct option to clear cache, so you may need to reinstall the app to clear the cached data.

Clearing the cache is a simple way to fix WeChat crashing on Android and iPhone by removing potential corrupt files.

 

3. Check Your Internet Connection

A weak or unstable internet connection can cause WeChat to crash.

If the app struggles to connect to the server, it may stop working entirely.

Ensure you have a strong Wi-Fi or mobile data connection before using the app.

Steps:

• Check your internet connection by visiting a website or using another app.
• Switch between Wi-Fi and mobile data to see if the connection improves.

This method can help fix WeChat crashing on Android and iPhone if the issue is network-related.

 

4. Free Up Storage Space

Running low on storage space on your phone can lead to app crashes.

Ensure your device has enough free storage for WeChat to function properly.

Steps for Android:

• Go to Settings > Storage and check how much space is left.
• Delete unused files, apps, or media to free up space.

Steps for iPhone:

• Go to Settings > General > iPhone Storage.
• Review your storage usage and delete unnecessary files.

Having ample storage can fix WeChat crashing on Android and iPhone, especially when the app needs to store new data.

 

5. Restart Your Device

Sometimes, restarting your phone can resolve app crashes by clearing temporary glitches in the operating system.

This is a quick fix that often helps with minor issues.

Steps:

• Hold the power button on your device until the option to restart appears.
• Restart your phone and open WeChat again.

Restarting your phone can often fix WeChat crashing on Android and iPhone by resetting the system and app processes.

 

6. Reinstall WeChat

If WeChat continues to crash after trying the above steps, you may need to reinstall the app.

This will remove any corrupted app files and install a fresh version.

Steps:

• Uninstall WeChat from your phone by holding down the app icon and selecting Uninstall.
• Go to the Google Play Store or App Store to reinstall WeChat.
• Log back into your account and check if the crashing issue persists.

Reinstalling the app can help fix WeChat crashing on Android and iPhone by removing problematic data and ensuring you have a clean installation.

 

7. Disable Battery Saver Mode

Battery saver mode can restrict background processes and limit app performance, which may lead to crashes.

If WeChat is crashing, ensure that battery saver mode is turned off.

Steps for Android:

• Go to Settings > Battery > Battery Saver.
• Disable battery saver mode or whitelist WeChat to allow it to run smoothly.

Steps for iPhone:

• Go to Settings > Battery > Low Power Mode.
• Toggle off Low Power Mode.

Disabling battery-saving settings can fix WeChat crashing on Android and iPhone by allowing the app to use the necessary resources.

 

FAQs on How to Fix WeChat Crashing on Android and iPhone

Why does WeChat crash when I try to send images?

WeChat may crash when sending images if the app’s cache is full, your storage is low, or your internet connection is unstable.

Can I prevent WeChat crashes by using an older version of the app?

Using an outdated version of WeChat can cause performance issues, including crashes.

It’s recommended to always keep the app updated.

Why does WeChat crash after the latest update?

WeChat may crash due to bugs introduced in the latest update.

In such cases, clearing the cache or reinstalling the app can help.

Additionally, report the issue to WeChat support for further assistance.

Does disabling background apps help stop WeChat from crashing?

Yes, closing unnecessary background apps can free up resources and prevent WeChat from crashing, especially on devices with limited RAM.

How do I back up my WeChat data before reinstalling the app?

To back up your WeChat data, go to Settings > Chats > Backup & Restore, and follow the prompts to back up your chat history before reinstalling.

 

Conclusion

Resolving WeChat crashing on Android and iPhone is essential for maintaining a seamless messaging experience.

Whether the problem lies in an outdated app, insufficient storage, or a faulty internet connection.

These practical solutions can help you get WeChat back up and running smoothly.

From simple fixes like clearing the app cache to more advanced methods like reinstalling the app or checking for system updates.

These steps cover a range of troubleshooting methods to prevent crashes.