9 Easy Ways to Fix WeChat Not Receiving Messages

Last updated on September 21st, 2024 at 07:36 pm

WeChat is one of the most widely used messaging apps around the globe.

However, users may occasionally encounter the issue of WeChat not receiving messages, which can disrupt communication.

If you’re facing this issue, there are several possible causes and solutions that can help you resolve it.

 

How to Fix WeChat Not Receiving Messages

WeChat has become an essential messaging app for millions of users worldwide, offering a seamless way to stay connected.

However, like any app, it may sometimes encounter issues, with one common problem being the failure to receive messages.

Whether you’re missing notifications, or your messages aren’t coming through in real-time, these issues can be frustrating and disruptive.

In this guide, we’ll walk you through the most effective solutions to fix WeChat not receiving messages and ensure you’re always in the loop. Let’s dive in!

 

1. Check Your Internet Connection

The most common reason for WeChat not receiving messages is a weak or unstable internet connection.

WeChat relies on a steady connection to receive and send messages.

Steps:

• Ensure your device is connected to Wi-Fi or mobile data.
• Try switching between Wi-Fi and mobile data to see if messages come through.
• Use a speed test tool to check if your internet connection is fast enough to support WeChat communication.

 

2. Restart the WeChat App

Sometimes, the app may freeze or encounter a minor glitch that prevents messages from coming through.

Restarting the app can often resolve this issue.

Steps:

• Close the WeChat app completely.
• Open your app switcher (on most devices, you can swipe up from the bottom or use the multitasking button).
• Swipe away the WeChat app to close it.
• Reopen the app and check if messages are being received.

 

3. Enable Background Data for WeChat

If you’ve restricted data usage for WeChat, it may not function properly when running in the background, causing you to miss notifications and messages.

To fix WeChat not receiving messages, ensure that background data usage is enabled.

Steps for Android:

• Go to Settings > Apps > WeChat > Data Usage.
• Toggle on Allow background data usage.

Steps for iOS:

• Go to Settings > Cellular.
• Scroll down to find WeChat and toggle on cellular data.

 

4. Check WeChat Notification Settings

If you are not receiving messages, it’s possible that WeChat’s notifications are disabled or misconfigured.

Notifications ensure you receive alerts for new messages.

Steps for Android:

• Go to Settings > Notifications > WeChat.
• Ensure notifications are enabled, and check that sound and alert options are set correctly.

Steps for iOS:

• Go to Settings > Notifications > WeChat.
• Make sure Allow Notifications is turned on and set to deliver notifications to your lock screen, notification center, and banners.

 

5. Clear Cache and Data

WeChat stores temporary data (cache) that can sometimes cause the app to malfunction.

Clearing the cache can help resolve the issue of WeChat not receiving messages.

Steps for Android:

• Go to Settings > Apps > WeChat > Storage.
• Tap on Clear Cache.

For iOS:

Unfortunately, iOS does not offer a direct method to clear cache.

Instead, you can uninstall and reinstall the WeChat app to clear out old data.

 

6. Update WeChat App

An outdated version of the WeChat app may have bugs or compatibility issues that prevent it from functioning properly.

Always ensure you are using the latest version of the app.

Steps:

• Go to the Google Play Store (for Android) or App Store (for iOS).
• Search for WeChat and check if there’s an update available.
• Tap Update if one is available, and once the update is installed, check if the issue of WeChat not receiving messages is resolved.

 

7. Check Phone Storage

If your device is running low on storage, WeChat might not be able to receive or send messages.

Make sure your device has enough storage space for the app to function correctly.

Steps:

• Go to Settings > Storage.
• Clear up space by deleting unnecessary files or apps if you’re low on storage.

 

8. Disable Battery Saver Mode

Battery saver modes can sometimes prevent apps like WeChat from running properly in the background, which may result in you not receiving messages.

Steps for Android:

• Go to Settings > Battery > Battery Saver.
• Disable battery saver mode or whitelist WeChat to ensure it can function without restrictions.

Steps for iOS:

Go to Settings > Battery > Low Power Mode and toggle it off.

 

9. Restart Your Device

If none of the above methods work, try restarting your device.

A simple restart can fix many temporary glitches, including WeChat not receiving messages.

Steps:

• Press and hold the power button.
• Select Restart.
• Once the device has rebooted, open WeChat and check if the problem is resolved.

 

FAQs on How to Fix WeChat Not Receiving Messages

 

Why am I not receiving messages on WeChat?

This could be due to a poor internet connection, app issues, or incorrect notification settings.

 

Will reinstalling WeChat delete my chats?

Reinstalling WeChat won’t delete your chat history as long as you have backed up your data beforehand.

Make sure to back up your chats before uninstalling the app.

 

How can I ensure WeChat messages come through while using mobile data?

Go to your device’s settings and make sure background data usage for WeChat is enabled.

 

Can battery saver mode prevent WeChat from receiving messages?

Yes, some battery-saving modes restrict background activities, which may cause delays or prevent you from receiving messages.

 

What should I do if my WeChat notifications are not working?

Check your notification settings in both your device and the WeChat app, and ensure they are enabled.

 

Conclusion

Experiencing problems with WeChat not receiving messages can be frustrating, but it’s a common issue that can be easily fixed by following the steps mentioned above.

From checking your internet connection to updating or reinstalling the app, there are plenty of ways to resolve this problem.

By making sure your app is updated, notifications are enabled, and the app is not restricted in the background, you should be able to fix WeChat not receiving messages efficiently.

If none of these steps work, contacting WeChat support might be your final option.