Instagram We’re Sorry Something Went Wrong (EASY Fix!)

Last updated on January 31st, 2023 at 10:35 am

Recently, users reported facing an Instagram error saying: Sorry, something went wrong.

This can really be frustrating especially when try to access or engage with a particular content and discovered that you cannot.

We're Sorry Something Went Wrong

Instagram is one of the most popular social networking websites. It is used by millions of people around the world.

And that makes it really difficult to stay without facing issues resulting from bug or certain non-compliant activities on the channel.

Instagram has recently introduced new terms of service that are quite strict.

They have now started to monitor users for any kind of activity that may cause them to face a ban or get certain error.

And since, Instagram is a popular social media platform, people are finding it hard to live without.

But if you’re experiencing We’re Sorry Something Went Wrong on Instagram, you’re not alone.

There are multiple reasons why you’re restricted from taking such action.

In this article, I will walk you through how to fix Instagram We’re Sorry Something Went Wrong error, why you’re experiencing it in the first place, and the best practices to follow.

So, without any further ado, let’s get started.

Also Read: How to Fix Instagram Says I Have a Message But I Don’t Notification


What Does We’re Sorry Something Went Wrong Mean on Instagram

It is an Instagram action blocked that prevents users from being able to perform certain action on the platform.

If you’re getting the notification Sorry But Something Went Wrong on Instagram, there could be various factors that might have led to that.

To protect other users on the platform, Instagram will limit your access. This can be temporary.


Why Does my Instagram Say Sorry Something Went Wrong?

If you have seen the above error message, you might be seeing an error message because your account has been banned by Instagram.

It is very important to note that Instagram has the right to ban anyone from using their service at any time.

This is because they want to ensure that the user experience is as good as possible, and if the user is doing something that is against the rules, then they are likely to have an unhappy experience.

Also when you’re using a social media platform like Instagram, you should expect it to be somewhat glitchy at times.

Instagram We’re Sorry Something Went Wrong is an error message that most people receive when trying to upload photos to Instagram. This error is usually caused by one or more of the following reasons:

  • This could be sign that Instagram is down.
  • The upload file size is too large.
  • Bug in the Instagram system.
  • Your Instagram account might have been compromised.
  • Poor network connection.
  • Outdated Instagram app

These are just a few of the common causes of Instagram We’re Sorry Something Went Wrong errors.

If you experience any of these issues, don’t worry. Follow the steps below to resolve the issue and get back to uploading your beautiful photos to Instagram.

See Also: How To Get Verified on Instagram For FREE


How to Fix Instagram We’re Sorry Something Went Wrong Problem

If you’re getting the error We’re Sorry Something Went Wrong on Instagram, below are the steps on how to fix we’re sorry but something went wrong Instagram.


Check For any Typos in Instagram Username

Perhaps you’re searching for a user when you encountered this error, be sure to double check the username before you perform the next search.

We all make mistakes, so it’s better to double check if you are using a correct username and if you have capitalized the right way.

It could be possible that you are not typing the correct username, hence, you’re getting an Instagram error.

Perhaps you’re confident that you’ve entered the correct Instagram username, then proceed to the next method


Login to Instagram with Your Facebook Account

You can link Instagram to Facebook and then be able to login to your Instagram account using Facebook.

If you have already linked your IG to FB, then you can log out out of Instagram and login back using your Facebook account login details.

This method has been known to fix Sorry but something went wrong Instagram.

Afterwards, you can check again if the Instagram error has been fixed.

If this does not resolve the issue, it could mean that your Instagram account is ban, you may consider reaching out to Instagram support to fix the problem.



Check if You Have Been Blocked

There are different ways to check if you have been blocked on Instagram. One of the easiest ways is to use a friend’s Instagram account to access same content.

If you’re able to gain access to the same content that gave the error we’re sorry something went wrong Instagram, then it means that you’ve been blocked on Instagram.


Temporary Disable Your Instagram Account

The only way to delete your Instagram account permanently is to fill out the “Delete my account” form.

You can do this by logging into your Instagram account from a computer or mobile device. You’ll need to enter your password to log in, and then follow the prompts to confirm that you want to delete your account.

However, deleting Instagram account is not the best solution to fix we’re sorry something went wrong on Instagram.

Without having to delete your Instagram account, you can temporarily disable it.

This will allow you to reactivate the disabled Instagram account. But to do this, you must access your Instagram account on the mobile or computer browser.

You cannot temporarily disable Instagram account from the app.


How to Temporarily Disable Instagram Account

If you temporarily disable your Instagram account, certain content will be hidden  including profile, pictures, comments and likes.

They will become visible again when you reactivate it by logging back in. You can only disable your Instagram account from a computer or mobile browser.

Follow the steps below to temporarily disable your Instagram account:

  • Login to on your computer. As stated, you cannot temporarily disable your account from the mobile app.
  • Tap on your profile picture at the upper right corner and click Profile, then tap Edit Profile.
  • Scroll to the bottom right of the screen and tap Temporarily disable my account.
  • From the drop-down menu, select Why are you disabling your account? and enter your password again. You will see the option to disable your Instagram account only after your have choose a reason and input your password.
  • Tap Temporarily Disable Account.


Reinstall the Instagram App

Another method to fix the Instagram error, we’re sorry but something went wrong is to delete and re-install the Instagram app.

Depending on the device that you’re using either iPhone or Android, the steps to delete and re-install the Instagram app are pretty similar.


Factory Reset Your Phone

If you’ve ever had your phone reset, you know how much work you have to do to restore your device.

You can do it yourself, or you can use the help of a professional. If you want to do it yourself, follow the instructions on the factory data reset screen to the letter.

This can also help restore all the issues that you’re having with your Instagram account.


Clear Instagram Cache

If you’re on Instagram app, clearing your app cache data can help resolve all the issues with your account.

Perhaps you’re not on the app, you can also clear your browser cache to fix we’re sorry but something went wrong on Instagram.


Update Your Instagram App

If you’re running on the older version of the Instagram app, it can also result to glitches and errors such as We’re Sorry Something Went Wrong.

To make sure that this does not happen, ensure that you are using the updated version of the Instagram app.

You can update your Instagram app by visiting the Google Playstore or the App Store depending on the device that you are using.

Once you have updated your app, check again if We’re Sorry Something Went Wrong error has been fixed.


Check if Instagram Server is Down

It could be that Instagram server is down in your region. In this case, there’s nothing that you can do from your end but to wait for the Instagram engineers to resolve the issue.

There are also tools like Down Detector to check if Instagram is down.


Contact Instagram Support

Contacting Instagram Support team should be the last solution if every other method fails.

Instagram has been a huge success for businesses, and one of the ways they’ve done it is by offering a robust support system.

If you need to contact Instagram, there are many ways to do it. But if you’re looking to get help from the team directly, I’ve gone through the process of contacting Instagram support to help you out and hopefully save you some time.




Instagram We’re Sorry Something Went Wrong error is something that happens when you try to upload an image of video on Instagram.

It can be frustrating, but it’s usually temporary.

There are many things that could be causing this error, so make sure you know the root cause and the solution to fix the issue as highlighted above.

I hope this article helped you to solve the error We’re Sorry Something Went Wrong on Instagram.


Also Read:

Harrison Acha is a Digital Marketing Expert, Seasoned Blogger, Facebook Marketing Expert, Writer, SEO Expert, and Digital Content Creator. Have been in the IT industry for more than a decade, and helping both tech and non-tech professionals become more productive and less frustrated with technology. Follow me on LinkedIn, Twitter and Facebook.

PrimeGate Digital is a Result Driven Blog that strives to go beyond ‘Conventional Digital Marketing’ through digital innovation and performance marketing. We have experience working with world class brands and products.


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